• Account Activity
• Account Activity Request
• Account Summary
• Add Payee
• Add Payee - Enter Payee Account
• Add Payee - Select a Payee
• Add a Memorized Account
• Browser Requirements
• CRA Account History
• Change Address
• Change Personal Access Code (PAC)
• Change of Address Notice - Step 2
• Contact Us
• Contract Information
• Delete Payee
• Delete Payment
• Delete Scheduled Transfer
• Delete Stop Cheques
• File GST/HST 34 Confirm
• File GST/HST 34 Enter Data
• File GST/HST 34 Payment/Refund
• Foreign Exchange Calculator
• Legal Information
  

• Login
• Login - Access Agreement
• Logout
• Manage Memorized Accounts
• Pay Bills
• Pay Bills - Confirm
• Privacy Policy and Information
• Remit Corporation Tax
• Remit Corporation Tax Confirm
• Remit GST 58
• Remit GST 58 Confirm
• Remit Payroll Source Deduction
• Remit Payroll and Source Deduction
• Remit Payroll and Source Deduction Confirm
• Scheduled Bill Payments
• Scheduled Transfers
• Security Information
• Stop Cheques
• Stop Cheques - Confirm
• Stop Cheques - Create Stop Cheque
• Transfer Funds
• Transfer Funds - Step 2
  

This page displays transaction history either for a selected account or for all accounts. The transaction information consists of :

• The transaction date
• A description of the transaction
• The transaction amount
• The account balance
• Other transaction details

1. The current balance and interest rate.
2. Other detailed information about the account may be displayed, depending on the type of account.

Note: If there is an RRSP or RRIF contract associated with the account, you may be able to click on the contract number to display information about the contract.

This page allows you to specify display, history, and format options for the Account Activity page by providing the following parameters.

Account
Click on the drop down arrow to display all available accounts. Then, click on the account you want or All Accounts to display a consolidated view of your account activity.

Start Date
Use the drop down arrows to specify the month, day, and year for the start of the account activity period. This value defaults to 15 days prior to the current date.

End Date
Use the drop down arrows to specify the month, day, and year for the end of the account activity period. These values default to the current day of the current month.

Account Activity Filter
This box allows you to specify what type of items to include in the history display. Click on the drop down arrow to select deposits only, withdrawals only, search by amount, etc.

Account Format
Use the drop down arrow to specify the format (simple or detailed) or the download format (Quicken™, Money™, Simply Accounting™, etc.).

Note : When you download your account activity into financial management software such as Microsoft Money or Quicken, the program may perform calculations that are inconsistent with your actual account balances. Please verify the configuration of the program or contact your software support centres for additional help.

Transaction Order
Use the drop down arrow to specify the order that items are displayed, that is, oldest to newest, or vice versa.

After completing the above criteria, click on Submit. The requested information will appear on the Account Activity page.

The Account Summary displays all your account information at a glance, including scheduled bill payments and transfers.

Viewing Account Information
To view information about an account, click on the name of the account under Account Name. MemberDirect® will display Account Activity and details for the account.

Removing Scheduled Items
To remove one of the scheduled items displayed here, click on Delete to the right of the scheduled item to be removed.

Account Activity
When you click on this link, you will see the Account Activity Request page, which has search and display options for retrieving information about your Account Activity. Complete the options on this page.

Open an Account
When you click on this link, you will see the Open an Account page that allows you to create a new demand account or term deposit.

To add a new payee, first find the payee by either entering the payee's name in the Search by Payee Name box and clicking on Search or clicking on one of the Browse by Type categories.

Enter your account number for the payee (such as a credit card number) in the Account Number box and click Submit. You can find this information on a bill or statement from the payee.

Click on a payee name from the list to add it as one of your payees.

To memorize an Account for convenient future access:
Enter a descriptive name for the Account (such as "My Chequing Account") in the Account Name box.
Enter the appropriate member information you will need to Login.
Click on Submit.

The Account will appear on the list of Memorized Accounts.

Browsers Supported
This website has been developed for the convenience of a broad range of users, including those who require assistive technologies like screen readers. To this effect, the site supports a number of current internet specifications. The table below summarizes levels of support for commonly-used browsers.

Definitions of levels of support :
▶ Level 1 : We carry out Quality Assurance using this browser across at least one platform and support this browser.
▶ Level 2 : We support this browser, but do not carry out Quality Assurance to verify the impact of any changes made to the site. We use the test for this browser on a different platform, or with a newer, related release.
▶ Level 3 : We do not test any of these browsers on any platform. We do not support the visual display of what these browsers render, although the functionality of the site should remain fully accessible. If this is not the case, please tell us.

For our technically inclined users, the particular specifications that we support are HTML 4.01, CSS 1.0 and 2.0, DOM Level 1 and 2, and ECMA Script (JavaScript). The site will work using all browsers in so far as they correctly implement these recommendations. Those browsers that do not support these specifications will be gracefully downgraded to a lower level of support.

To maximize your Internet banking experience, we recommend using a newer browser version to make full use of new technologies and current security updates. More information on the above-listed browsers follows:

Internet Explorer 7
Internet Explorer is the only browser that supports biometric login used in Wire Transfer - MTS (Money Transfer Services) and CAFT (Customer Automated Funds Transfer) applications.
Our product no longer formally supports browsers used in combination with Windows 98/98SE/Me. However, the site is expected to continue to work as it does today on older platforms. IE for Mac is no longer formally supported. Download PC Version

Internet Explorer 5 and older versions
IE 5 only meets some of the development standards we aim to comply with. If you use this browser, much of our site will not display as intended, and you may not be able to use some advanced features. We recommend upgrading to a newer version of Internet Explorer.

Firefox 1.0 onwards (formerly Mozilla)
This site supports Firefox versions 1.0 onwards (including Mozilla versions from 1.3 onwards). We recommend you upgrade to a recent version of Firefox, as older versions have known issues with the site. Download Firefox

Safari
We provide support for Apple Safari browser version 1.3 onwards. Apple's requirements for using this browser are Mac OS X 10.3 or later on any Macintosh computer. Download Safari

128-Bit Secure Socket Layer (SSL) Encryption
To access our services, your browser must also support 128-bit Secure Socket Layer (SSL) encryption. All the browsers we support meet this requirement. If yours doesn't, you will need to download the appropriate encryption support from the supplier of your browser. Most browser upgrades now support 128-bit as the default level of encryption when you download the installation package.

If you use Internet Explorer, you can download a High Encryption pack from Microsoft.

Cookies
In order to use our online banking services, you must enable your browser to accept cookies (particularly first-party session cookies). For more information on enabling and disabling cookies, please refer to your browser's Help section.
For more information on our use of cookies, please review the cookies section in our Privacy Statement.

Javascript
We use JavaScript to enhance our services. JavaScript is necessary for enhanced capabilities like the Print button, and for some of the more advanced functions of our website. To fully utilize all the online banking capabilities of the website, please enable JavaScript on your browser.

Hardware Configurations
We have no minimum hardware requirements, but certain minimum requirements may be specified by your browser.

To display the payment history for this CRA account, select a beginning and ending month, day and year in the Period From and Period To fields. Then, click View History. The Account History page for the selected period will be displayed.

This page allows you to change your address by entering the following information:

This page allows you to change the personal access code (PAC) used to access your account as follows :

The details of your change of address appear on this page. If they are correct, click on Confirm.

This form is for use in contacting us for any questions or suggestions that you may have.
Once you have completed the required information, please click on the submit button to send the form to us.     

This feature allows you to review the details for a plan holder contract associated with a registered product such as an RRSP, RRIF, or RESP.

Click on Confirm to remove the payee or Cancel to cancel the action.

To delete a payee, click on Delete beside the payee to be deleted. Then, click Confirm on the confirmation page.

Click on Confirm to delete the payment or Cancel to cancel the action.

his page displays details of the transfers you wish to delete. Click on Confirm to confirm deletion of the selected transfer. Otherwise, click on Cancel to return to the Scheduled Transfers page.

Click on Confirm to remove the stop payment or Cancel to cancel the action.

This page summarizes the information entered on the previous page. If the information is correct, click Continue to display the next page.

To change the information entered on the previous page, click Edit this information. The previous page will be re-displayed for editing.

To return to the CRA Filing and Payments page, click Cancel.

To pay and/or file GST/HST 34, enter the following information in the appropriate fields:

1. The business name
2. The name of the contact for the account
3. The contact's phone number
4. The reporting period in the Reporting Period From/To boxes
5. The sales and other revenue being reported
6. The amount of GST/HST collected or collectible
7. The amount of any GST/HST adjustments
8. The amount of input tax credits
9. The amount of input tax credit adjustments
10. The amount of installments and annual filer payments
11. The amount of GST/HST due on acquisition of taxable real property
12. Any other GST/HST to be self-assessed

This page allows you to complete the filing of GST/HST information entered on the first page. It allows you to perform the following actions:

1. File the information and send a payment to CRA (click File & Pay)
2. File the information but not send a payment to CRA (click File Only)
3. Return to the CRA Filing and Payments page (click Cancel)

If you are claiming a GST/HST refund, only the File Only and Cancel buttons will appear on the page.
If you click File Only or File & Pay, you will be asked to confirm the action. If you confirm it, the transaction will be scheduled for processing and a confirmation page will be displayed showing a confirmation number for the payment.

This page lets you calculate the foreign exchange values for a specified amount. To convert an amount to a different currency:

1. Enter the amount to convert to a different currency in the Amount box.
2. Select the currency type by using the drop down arrows beside Currency.
3. Click on Submit.

MemberDirect® will display the buy and sell rates and converted dollar amounts for the specified amount and currency.

This page displays the MemberDirect® Enduser Agreement.

Logging on to MemberDirect®
To login, please enter your member information and your Personal Access Code (PAC) in the boxes provided. Then, click on the Login button.

Enhanced Security
When you click on this check box, MemberDirect® will prevent unauthorized viewing of your account information, as long as you are careful to Logoff. This feature enables MemberDirect® to prevent pages from being cached by your browser, so that clicking the Back button will not display a previously viewed page after you click on Logoff. It is important to use this feature if you are using a public or shared access computer. It is always important to properly Logoff when you are finished using MemberDirect®.

Memorized Accounts
For your convenience, MemberDirect® can memorize your member information, and then each time you Login you can simply select the appropriate Memorized Account from a list. Once you have entered your Memorized Account, you can access them by clicking on the drop down arrow beside Memorized Accounts. Then, click on the Memorized Account you wish to access, enter the PAC for the selected Memorized Account, and click on the Login button.

Please note that you must have JavaScript enabled in your browser for your member information to be filled in automatically. Otherwise, your member information will appear beside the account name in the list of Memorized Accounts for your reference.
MemberDirect® will not memorize your Personal Access Code (PAC). Your browser may include a feature that would allow it to fill in your Personal Access Code (PAC) automatically, but we recommend that you do not use this feature with MemberDirect®.

Adding a Memorized Account
To add a new Memorized Account, click on Add a Memorized Account if you do not have any Memorized Accounts, or on Manage Memorized Accounts if you already have Memorized Accounts. Then, click on Add an Account and complete the Add a Memorized Account page.

The first time that you login to MemberDirect®, the Access Agreement appears. You must read and accept the Access Agreement in order to use the online banking features. Please read the first page and click on Continue to read the Access Agreement. You will need to use the scroll down arrow to the right of the agreement to get to the bottom of the screen. To accept the Access Agreement, enter your personal access code in the Personal Access Code (PAC) Box. Then, click on the I Agree button and your Account Summary will appear. If you do not wish to accept the Access Agreement and wish to log out of MemberDirect®, click on the I Do Not Agree button. Click on the Print button if you wish to print the Access Agreement.

By clicking on Logout you have ended your online banking session.

This feature allows you to add Memorized Accounts for a faster, more convenient Login. For each Memorized Account you add, the system will store a description and your member information for later use. This feature also allows you to remove Memorized Accounts that you no longer wish to access through Account.

Note : You must have cookies enabled in your browser to use this feature. If you delete the cookies from your browser, you will need to add your Memorized Accounts again as they will be deleted with the cookies.

Adding a Memorized Account
To add a Memorized Account, click on Add an Account on the Memorized Accounts Summary. Then, complete the Add a Memorized Account page.

Removing a Memorized Account
You can remove a Memorized Account from the Memorized Accounts Summary by clicking on Delete to the right of the Account to be removed.

This page displays your current payees and allows you to pay bills as follows.

1. Select the account from which to pay the bill(s) by using the drop down arrow beside Pay From.
2. Under Pay To, click the checkbox beside each payee you wish to pay.
3. Enter the dollar amount to pay each payee under Amount.
4. Enter the date on which to pay the bill under Payment Date or select the date using the calendar tool. This date defaults to the current date.

Click on Pay Bills to proceed with the payment.

This page displays details about the payments you are making. To cancel your bill payments, click on Cancel. To make a change to a payment, click on Edit to display the previous page. To confirm the bill payment, click on Confirm.

This page displays our MemberDirect® Privacy Statement.
Please review this statement to understand how we use and protect your personal and financial information when transacting on the MemberDirect® site.

Remit corporation tax, enter the following information in the appropriate fields:

1. The name of the contact for the account
2. The type of payment - either Installment, Arrears/Amount Owing, or Payment on Filing
3. The date of the end of the fiscal period
4. The payment amount
5. The account to debit for the payment
6. The payment date

Then, click Continue to display the next Remit Corporation Tax page or Cancel to return to the previous page.

This page summarizes the information entered on the previous page. If the information is correct, click Remit to display the next page. A page will be displayed that confirms the payment and provides a confirmation number.
To change the information entered on the previous page, click Edit this information. The previous page will be re-displayed for editing.
To return to the CRA Filing and Payments page, click Cancel.  

To remit GST 58, enter the following information in the appropriate fields:

1. The business name
2. The name of the contact for the account
3. The contact's phone number
4. The reporting period in the Period From/To boxes
5. The amount of any installment payments
6. The amount of any arrears payments
7. The amount of any other payments
8. The amount of any audit assessment payments
9. The amount of any net tax remittance payments for a specific period
10. If you are making a net tax remittance, enter the start and end of the period in the Reporting Period From/To fields
11. The account to debit for the payment
12. The payment date

Then, click Continue to display the next GST Form 58 page or Cancel to return to the previous page.

This page summarizes the information entered on the previous page. If the information is correct, click Remit to display the next page. A page will be displayed that confirms the payment and provides a confirmation number.

To change the information entered on the previous page, click Edit this information. The previous page will be re-displayed for editing.

To return to the CRA Filing and Payments page, click Cancel.

To remit payroll and source deductions, enter the following information in the appropriate fields :

To begin your Current Payroll Source Deductions Remittance, enter your remittance information and payment amount, select an account to pay from, select a payment date, and click Continue.
Confirm your Current Payroll Source Deductions Remittance information, including your Pay Amount, Pay From account, and Payment Date and click Remit to confirm your payment. To make any changes to your information, click on the "Edit this information" link.

This page summarizes the information entered on the previous page. If the information is correct, click Remit to display the next page. A page will be displayed that confirms the remittance and provides a confirmation number.

To change the information entered on the previous page, click Edit this information. The previous page will be re-displayed for editing. To return to the CRA Filing and Payments page, click Cancel.

To delete a scheduled payment, click on Delete link beside it.

This page displays your current scheduled transfers and allows you to delete them.
To delete a future transfer, click on Delete beside the transfer you wish to delete.

Note : You cannot modify an existing scheduled transfer. To change an existing transfer, you must first delete it and then re-create it with the desired changes.

This page outlines the technologies that we use within the MemberDirect® site to protect your personal and financial information.

Please review this page to also understand your roles and responsibilities to ensure that you are transacting on the Internet appropriately.

This page allows you to create or delete Stop Cheque items. You can stop payment on either a single cheque or a range of cheques.

To create a new Stop Cheque item, click on Create a Stop Cheque. Then complete the required information for the stop cheque.

To delete an existing Stop Cheque item, click on Delete beside the item in the list displayed on the page. Then, confirm the deletion on the confirmation page.

This page shows the details of the stop cheque item you are creating along with any service charge for using the stop cheque function.
To confirm the creation of the stop cheque item, click on Confirm. Otherwise, click

To create a new stop cheque item, click on the type of item to be stopped, - A Single Cheque, or A Range of Cheques.

This page allows you to transfer funds between your own accounts or to another member's account. Transfers can be performed immediately, at a future-date (scheduled) or on a recurring basis (such as monthly) as follows.

1. Use the drop down arrow beside Transfer From to specify the account to transfer funds from.
2. Enter the amount to transfer in the Transfer Amount box.

Memorized Accounts

1. If you have Memorized Accounts available and wish to transfer funds to one of them, use the drop-down arrow beside Memorized Accounts to select the account.

Inter-member Transfers

1. If it is an inter-member transfer, click on the radio button beside Yes under Transfer to Another Member Number. Then, enter the appropriate member information to identify the transfer-to member.

Specifying When to Perform Transfer

1. Use the radio buttons beside Schedule Transfer to specify whether the transfer should occur immediately, in the future (scheduled transfer), or if the transfer should be recurring.

Click on Continue to display the next Transfer page.

Specify the transfer-to account as follows:
Use the drop down arrow beside Transfer To to select which account type to which you wish to transfer funds (such as Plan 24).
Enter a description of the transfer in the Memorandum box. This is an optional entry.

Click on Continue to display the next transfer page.